Your whole front desk, in one workspace.
Conversations, customer records, appointments and follow-ups — handled together by Bilge AI and your team.
Unified inbox
Handle every conversation in one inbox
Every customer conversation arrives in one inbox, whatever channel it came from. New messages appear at once, without refreshing, so several people can work the inbox without stepping on each other.
Every channel, one list
Website chat, WhatsApp and Telegram conversations arrive in the same place.
Who is waiting
See which conversations need an answer, and everything that has been said.
Delivered or not
Know whether each message reached the customer.
Bilge AI or a person
Each conversation shows who is handling it right now.
No more switching between apps, and no more messages seen by nobody because they arrived in the wrong place.
Bilge AI
Let Bilge AI answer around the clock
Bilge AI answers from the information you give it: your services, prices, working hours, policies and frequently asked questions. It works outside office hours, at weekends and while your team is with other customers.
Only what you approved
When the answer isn't in your approved information, Bilge AI hands the conversation to a person and says why.
You decide what it knows
You can change your approved information at any time.
Answers at any hour
Enquiries get an answer in seconds, not the next morning.
Enquiries get answered in seconds at any hour, from the information you approved.
Human takeover
Take over whenever you want
Anyone on your team can take a conversation from Bilge AI with one action, reply as themselves, and hand it back afterwards. The moment a person takes over, the AI stops — even if it was in the middle of writing a reply.
- Conversations that need a person wait in a handoff queue, with the reason.
- An escalation is something your team picks up, not something they have to notice.
- Return the conversation to Bilge AI when you're done.
Bilge AI is an assistant you can interrupt at any moment, not an autopilot you have to switch off.
Customer records
Keep a customer record that builds itself
Every customer gets a profile with their contact details, the channels they use, their conversations, their appointments and your team's notes. It is built from the conversations themselves, so nobody enters anything twice.
- A timeline shows everything in order: what they asked, what was booked or cancelled, and what was sent.
- Anyone can pick up a relationship they have never handled and know where it stands.
Your customer knowledge belongs to the company, not to one person's head or phone.
Appointments
Book appointments without double-booking
Bilge AI books during a conversation, and your team books directly. Availability comes from your real working hours, services and staff calendars, so customers are only offered times you can deliver.
- Two customers cannot take the same slot.
- The system enforces it at the moment of booking, not with a check that could be a second out of date.
- It holds even when two people book the same time at the same instant.
The phone call where someone has to hear that their appointment isn't real stops happening.
Reminders and follow-ups
Send reminders and follow-ups automatically
Bilge OS sends the messages everyone means to send and nobody has time for. They run on their own schedule, and a customer never gets the same message twice, even when something is retried behind the scenes.
- A confirmation when an appointment is booked
- A reminder before the appointment
- A notice when an appointment is cancelled
- A follow-up when a customer doesn't show up
- A follow-up after a completed appointment
Fewer forgotten appointments, and follow-up that happens every time, not when someone has a quiet moment.
Search
Find anything, quickly
One search covers customers, conversations and appointments.
By name, phone or email
Look someone up by whatever you have in front of you.
Straight to the record
Go from the result to their profile, conversations and appointments.
While they're on the line
Find the customer before the call is over.
Reports
See how the business is doing
A dashboard shows the operational picture right now: conversations, appointments and what needs attention. Weekly, monthly and yearly reports show the trend.
- How many enquiries you received, and how many became appointments
- How much Bilge AI handled without a person
- What was cancelled or missed
You can answer “is this working?” with numbers from your own operation, not an impression.
Setup and control
Set it up, test it safely, and stay in control
Setup is a guided path with visible progress, and needs no technical help. Before Bilge AI speaks to a real customer, try it in test mode: it uses your real configuration and knowledge, but cannot message a customer or create a real appointment. Once you're live, you decide:
- What Bilge AI knows: your company information and FAQ, which you can change at any time
- Which staff can do what, by role
- Which channels are connected
- Your working hours, services and calendar rules
- Which reminders and follow-ups are sent, and when
- An emergency stop that pauses AI answering at once, without losing any messages, while your team carries on by hand
Try the AI before you trust it with customers, and stop it in one action if you ever need to.
Your data
Keep your data yours
The data in your workspace belongs to your company.
Export at any time
Request an export of your business data whenever you want it.
A defined way out
If you leave, there is a defined window to take your data with you before anything is removed, and clear rules about what is kept and for how long.
Billing never deletes
If a payment fails, access is restricted, but nothing is deleted. Resolving the payment restores everything intact.
A missed card payment cannot cost you your customer history.
Billing
Pay monthly, see exactly what you're paying for
Bilge OS is a monthly subscription.
One monthly subscription
Every capability on this page, in one plan.
Invoices in the product
Your Company Admin sees the subscription status, invoices and payment history inside Bilge OS.
Kept in step
The billing state follows the payment provider. Nobody types it in by hand.
What Bilge OS does not do
These are deliberate boundaries for the first version, so that what it does deliver is reliable. They may be revisited later.
What it is not
- It is not a marketing campaign platform: no bulk campaigns, audience segments or broadcast marketing.
- It is not a sales CRM: no sales pipelines, deal forecasting or lead scoring.
- It is not accounting or ERP software, and it doesn't connect to bookkeeping or e-invoicing systems. Your Bilge OS subscription billing is included; your company accounting is not.
- It is not an online store or an order-management system.
- Bilge AI acts only within the business actions you have enabled. It takes no open-ended action, and it cannot change your data outside the operations the product defines.
At launch
Channels
Website chat, WhatsApp Business and Telegram are supported at launch. Email, Instagram and Facebook Messenger are switched on as each provider approval completes.
WhatsApp verification
Connecting WhatsApp needs a business verification through Meta, which can take a few days. Website chat needs no approval, so you can be live on your own website in the meantime.
Language
The interface is in English, and Bilge AI answers your customers in English. Dutch and other languages are not part of the first release.
Take the repetition off your front desk
Bilge AI handles the routine. Every decision that matters stays with your team.